Motor Finance Commission Complaints
On 30 March 2026, the Financial Conduct Authority (“FCA”) published the final rules for its industry-wide Motor Finance Consumer Redress Scheme (PS26/3).
This scheme covers certain motor finance agreements involving commission arrangements between 6 April 2007 and 1 November 2024.
The FCA has maintained the pause on the standard 8-week complaint response deadline until 31 May 2026. Under the new scheme, the updated deadlines for issuing a final response or redress determination are:
- For agreements started between 1st April 2014 and 1st November 2024, firms must aim to send a response by 30th September 2026.
- For agreements started between 6th April 2007 and 31st March 2014, firms must aim to send a response by 30th November 2026.
What you need to do if you have made a complaint
You do not need to take any action at this stage. We will continue to investigate your complaint and assess it against the FCA’s rules and the compensation scheme, where applicable. We aim to contact you with a formal outcome by the relevant dates set out above.
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