CA Auto Finance Receives National Standard ServiceMark Accreditation

We are thrilled to announce that CA Auto Finance has been awarded the prestigious ServiceMark accreditation for the next three years in a testament to our commitment to driving customer satisfaction and continuous improvement in our service standards.

ServiceMark is an internationally recognised award of excellence for organisations dedicated to delivering superior customer service. It signifies that CA Auto Finance meets specific high standards of service, reflecting our dedication to enhancing the customer experience.

Achieving this accreditation involved a rigorous assessment process that examined various aspects of our service performance. This process not only highlighted our strengths but also identified areas where we can continue to improve. By receiving the ServiceMark, we have demonstrated our commitment to providing exceptional customer service and our focus on ongoing enhancement.

The accreditation is based on customer satisfaction and employee engagement, and involves action plans, assessments, and a thorough analysis of interactions and documentation.

The evaluation highlighted our strong customer-centric approach, with leadership promoting service excellence, inclusivity, and employee empowerment—driving high service quality, effective complaint management, and continuous improvement through feedback and reviews. Assessors also commended CA Auto Finance for its robust service culture and dedication to maintaining strong customer relationships.

Kelly Manners said: “We couldn’t have achieved this without the hard work and dedication of our customer service team, who consistently go above and beyond to ensure our customers receive the highest quality service possible.

“As we progress with this accreditation, we look forward to updating you on the advancements and initiatives we will be implementing as part of our continuous improvement efforts.

“Thank you for your continued support and dedication to making CA Auto Finance a leader in customer service excellence.”

Key benefits of the ServiceMark accreditation include:

• Enhanced customer trust: Our clients can be assured that we are committed to meeting established service standards and continuously striving for excellence.
• Continuous improvement: The accreditation provides a framework for regularly assessing and improving our service delivery.
• Recognition and credibility: Being accredited sets us apart as a leader in customer service within our industry.